Planning: plan the change, including the implementation design, scheduling, and implementation of a communications plan, testing plan, and roll-back plan.
Evaluation: evaluate the change, including priority level of the service and risk that the proposed change introduces to the system; determine the change type and the specific step-by-step process to implement the change.
Review: review the change plan amongst the CIO, ISM, Engineering Lead, and, if applicable, Business Unit Manager.
Approval: the CIO must approve the change plan.
Communication: communicate the change to all users of the system.
Implementation: test and implement the change.
Documentation: record the change and any post-implementation issues.
Post-change review: conduct a post-implementation review to determine how the change is impacting the organization, either positively or negatively. Discuss and document any lessons learned.