DLZP Group Change Management processes are designed to help control the life cycle of strategic, tactical, and operational changes to IT services through standardized procedures. The goal of Change Management is to control risk and minimize disruption to associated IT services and business operations.

The goal of Change Management is to establish standard procedures for managing change requests in an agile and efficient manner in an effort to drastically minimize the risk and impact a change can have on business operations. Along with this objective change management artifacts also provide a pathway from present to past to analyze latent issues that may have introduced to the system.

DLZP Group shall implement a repeatable Change Management plan to track all IT System Changes.

DLZP Group follows the change management pattern depicted in Figure 1.

1. Ordered List ItemChange requests will be initiated by the client or their project manager responsible for the change.
2. The engineer responsible for the change or the engineering lead shall review the change request and follow-up with the change requestor on any specifics or requirements requested in the change.
3. The change shall be evaluated internally as well as with the client to understand impact and any blackout dates that may impact the change schedule.
4. Clients and DLZP Groups Engineering lead must both approve the change prior to execution.
5. Change Implementation will take place and communicated to the change requestors once complete.
6. Once the Client of change requestor validates the change it will be closed with appropriate documentation.