servicedesk []

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=====Service Desk & Requests=====

====Support 911's for DLZP====
<color red>**Critical** and **High** support emergencies should be raised via DLZP's 24 hour Emergency Line at (281)-912-3597 x911</color>

====Standard Support====
For standard support submit a request at the [[https://projects.zoho.com/portal/dlzpgroup/|DLZP Support Site]]. If you __do not have access__ to the **DLZP Support Site** please contact your account representative or Project Manager 

OR: Send a request to support@dlzpgroup.com


====ZOHO End User Guide====
DLZP Group Uses ZOHO as it in-house service desk platform. Clients will be provided access to follow project activity and make requests for bug fixes or services via the Issue Tracker feature within ZOHO and may be accessed here at the [[https://projects.zoho.com/portal/dlzpgroup/|DLZP Support Site]].

User Guide instructions are presented in the guide below.
<html><iframe src="https://s3.amazonaws.com/support-policy-wiki/training_external/Zoho Project User Guide - Portal Basics.pdf" width="100%" height="600"></iframe></html>

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